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Support

Information
Thank you for contacting the Tayys support team, we will respond in a snap during normal Monday-Friday, 9am-9pm EST business hours. If you are contacting us outside normal business hours we will respond in less than 12 hours. 
 
❇️ CONTACT:
  • Business Address: We operate remotely in North America with warehouses in the United States, Canada, and China. 
  • Store Hours: Monday-Friday | 9:00am-9:00pm (EST)
  • Customer Service: Support@tayys.com
  • Returns Desk: Returns@tayys.com 

❇️ SHIPPING INFORMATION:

  • Standard Shipping: 7-14 business days. (Excluding weekends)
  • Express Shipping: 4-8 business days. (Excluding weekends) 
  • Delivery: Wholesale package, not retail. 
  • Ordered 2+ Items: Shipped in separate packages. 
  • ETA - Please expect 2-3 weeks for delivery depending on your location. 

❇️ TRACKING:

Your tracking number will be automatically sent via email 1-3 days after processing is complete. You can track your packages on the websites below. Please check your junk/spam folder if you can't find your tracking number 1-week after you placed your order. 

United States Customers:  
www.USPS.com
Canadian Customers:  
www.CanadaPost.ca
Rest of World Customers: 
www.DHL.com 

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