FREE SHIPPING ON ORDERS OVER $30

F.A.Q.

SUPPORT

❇️ WHY SHOULD I BUY FROM TAYYS?

We have been in business since 2010 and are well known in the online wholesaler space! We offer the lowest price guarantee, the best returns policy, and 24/7 customer service. 

❇️ HOW DO I CONTACT SUPPORT?
Support@tayys.com (General inquiries) 
Returns@tayys.com (Returns & exchanges) 

SHIPPING

❇️ WHAT ARE YOUR SHIPPING RATES?

We charge a flat rate of $9.95 for USA, $14.95 for Canada and $19.95 worldwide. This rate is for unlimited items and not based on weight. 

❇️ WHAT SHIPPING CARRIERS DO YOU USE?

We currently use USPS for the United States, Canada Postal Service for Canada, and DHL for international shipping. Our shipping centers are located in the United Staes, Canada, and China. 

❇️ HOW LONG DOES IT TAKE TO PROCESS MY ORDER?

We usually take 1-3 business days to process orders depending on the demand of the product. You will receive order updates by email or text message. 

❇️ HOW LONG DOES SHIPPING TAKE?

The shipping time and details will be listed on each product. Our average shipping time is 7-14 business days depending on your location. For some locations, it might take up to 15 business days.

Express shipping: 4-8 business days  | Stanard shipping: 7-14 business days

DELIVERY

❇️ HOW DO I TRACK MY PACKAGE?

After your purchase you will automatically receive your tracking number within 1-3 business days, please visit the link at the bottom of our website to track your package.  

❇️ DOES MY PACKAGE COME IN A BOX?

Your package does not include the original retail box. Since we are a wholesaler and not a retailer your package will be delivered brand new directly from the factory and not packaged.

❇️ ARE ALL MY ITEMS SHIPPED TOGETHER? 

No, if you order two or more different products from our website "in different product sections" each item will come in a separate package. We have six different fulfillment centers across the United States, Canada, and China. 

RETURNS

❇️ WHAT IS YOUR RETURN POLICY?

You are fully covered and protected by our 30-day "No Questions Asked" 100% money back guarantee.

EXCHANGES

❇️ WHAT IS YOUR EXCHANGE POLICY?

Our exchange policy is 365 days, please contact us for more information.